You can schedule a hearing assessment directly with our clinic. No physician referral is required.

We are a patient centered, full-service clinic, so some appointments require more time than others. 

A baseline hearing assessment typically takes around 45 minutes, while comprehensive hearing aid evaluations take about 1.5 hours. For quicker services like ear wax removal, appointments usually last around 15 minutes.

Our goal is to ensure each appointment is thorough and tailored to your hearing care needs.

We are open Monday, Tuesday and Thursday from 9:00 am to 5:00 pm. On Wednesday and Friday, we are open from 9:00 am to 3:00 pm. We close daily for lunch from 12:30 to 1:30pm.

We are partially wheelchair accessible. There is an outdoor ramp allowing wheelchair access into our building. Once inside the building, we have a portable ramp when required to allow access into the waiting room. However, there is no wheelchair accessible washroom.

If you do not have private insurance benefits coverage for hearing devices, there are several associations that may help:

Ontario Assistive Devices Program: www.ontario.ca/page/hearing-devices

VOICE for Deaf and Hard of Hearing Children: www.voicefordeafkids.com

WSIB (Workplace Safety & Insurance):

www.wsib.ca

*for noise induced hearing loss

Veterans Affairs Department:

www.veterans.gc.ca

Social Services:

ACSD, ODSP and Ontario Works

Hearing device clean & check services are available as a walk-in service. All other services are available by appointment only.

This depends on the type of appointment required. An appointment for cerumen (earwax) removal, a hearing aid follow-up, a check of middle ear status, or an office consult are relatively short appointments and therefore, can be made with less notice. A full assessment is a longer appointment, and therefore we generally schedule these 3-5 months in advance.

As a comprehensive assessment requires additional procedures and a personal needs consultation, we generally schedule a few months in advance. However, please feel free contact the office to discuss the specific nature of your needs, as some types of appointments can be fast-tracked for medical reasons (such as sudden hearing loss).

The first step is to schedule the hearing evaluation. The initial appointment is approximately an hour and a half in length. During that appointment you will have a complete hearing assessment, discussion of results, and treatment recommendations. 

Depending on the results, our Audiologist, Mandy, may do a recommendation to your family doctor to begin the referral process to an otolaryngologist. Symptoms that may require referral to an ear, nose and throat specialist include:

• Persistent sore throat
• Runny nose that doesn’t go away
• Chronic cough
• Chronic sinus pressure or nasal congestion
• Dizziness
• Vertigo
• Severe allergies
• Difficulty swallowing (dysphagia)
• Hearing loss
• Hoarseness or wheezing that doesn’t go away
• Frequent ear infections
• Chronic tonsillitis
• A lump on your face or neck
• Severe snoring
• Sleep apnea

If hearing aids are recommended, our program of care involves multiple appointments during the 90-day trial period. Following the trial period a 3-month check up, followed by an annual checkup is scheduled. An updated hearing test is recommended every 1-2 years or event driven as needed. 

If there are any concerns at any other time, we recommend you contact our office for assistance. We are always happy to help!

Both audiologists and hearing instrument practitioners conduct hearing tests for the purposes of dispensing hearing aids and other assistive listening devices. Despite sharing this similarity, the hearing instrument practitioner’s scope of practice is narrower than the audiologist’s. 

Hearing instrument practitioners test peripheral hearing for the purpose of selecting, fitting and dispensing hearing aids and other assistive listening devices. Hearing instrument practitioners are typically not permitted to provide services to children (age-range defined differently in various provinces & territories) as their scope is generally limited to adults and is reflected as such in regulation, where it exists. 

Audiologists are uniquely qualified to assess, identify, diagnose (restricted in some provinces) and manage individuals with peripheral or central hearing loss, hyperacusis, tinnitus and balance disorders; and to select, prescribe, fit and dispense hearing aids and other assistive listening devices. Audiologists also receive extensive training in counseling and (re)habilitation, which extends their practice beyond the selection and fitting of amplification. Audiologists are trained to perform these services for all ages – from newborns to adults.